Refund Policy

Effective Date: May 04, 2026

This Refund Policy ("Policy") governs the terms under which refunds may be issued in connection with payments made for services on the AI APP TRANSLATOR platform ("Platform") operated by EvoKomms Technologies ("Company", "we", "us", or "our").

By making a payment on the Platform, you ("User", "you", or "your") agree to this Policy in addition to the Terms of Use.

The Platform operates primarily on a pay-per-use model, and refunds are granted only in limited circumstances as set out below.

  1. Refund Eligibility

    1. Refunds may be granted only in limited and exceptional circumstances where the Platform fails to deliver the intended service due to a verifiable technical error or malfunction attributable to the Company.
    2. This includes situations where a user has been successfully charged but the translation process does not initiate or complete, or where the user is unable to access, retrieve, or download the translated output due to a defect in the Platform.
    3. Refunds may also be considered in cases of duplicate billing, erroneous charges, or system-generated payment errors. In instances where the service failure is partial, the Company may, at its discretion, provide a proportionate refund corresponding to the affected portion of the service.

  2. Non-Refundable Payments

    1. Except as expressly set out in this Policy, all payments made on the Platform are final and non-refundable. Charges incurred for completed or partially completed services, including pay-per-use transactions where translations have been processed (whether fully or partially), shall not be eligible for refunds.
    2. Refunds shall not be granted for dissatisfaction with AI-generated outputs, including but not limited to errors, inaccuracies, contextual inconsistencies, or linguistic preferences, as such outputs are inherently probabilistic and subject to limitations disclosed in the Terms of Use.
    3. Further, refunds shall not be provided for issues arising from user-side errors, including incorrect inputs, improper file formats, inaccurate configuration, or failure to provide adequate context for translation.

  3. Subscription-Based Refunds

    1. In the event that the Platform introduces subscription-based pricing models, including monthly or annual plans with defined usage limits or quotas, refunds shall be subject to specific conditions. For monthly subscriptions, refunds may be considered only where a user has been charged for a billing cycle but has not utilized any portion of the allocated usage during that period, as determined by system records.
    2. For annual subscriptions, refunds, if granted, may be issued on a prorated basis corresponding to the unused portion of the subscription term, subject to deduction equivalent to at least one full billing cycle or the value of initial allocated usage.
    3. Any usage consumed, including API calls, translation requests, or overage charges exceeding plan limits, shall be non-refundable. The Company reserves the right to determine eligibility for subscription refunds on a case-by-case basis.

  4. Refund Request Process

    1. Users seeking a refund must submit a request through the designated support mechanism available on the Platform, including the support or help feature accessible via the user dashboard.
    2. All refund requests must be submitted within seven (7) days from the date of the relevant transaction and must include sufficient details, including transaction identifiers, nature of the issue, and supporting information, to enable the Company to verify the claim.
    3. The Company reserves the right to request additional information or clarification before processing any refund request. Failure to provide adequate information may result in denial of the request.

  5. Refund Processing and Timelines

    1. All refunds approved by the Company shall be processed through the Platform's designated third-party payment provider acting as the merchant of record.
    2. The Company will review refund requests within a reasonable timeframe, typically within seven (7) days from receipt of a complete request.
    3. Upon approval, the refund shall be initiated through the payment provider, and the time taken for the funds to be credited back to the user shall depend on the policies and processing timelines of such provider, which may take up to fourteen (14) days or longer.
    4. Refunds shall be made only to the original payment method used for the transaction.

  6. Taxes and Payment Processing

    1. All payments made on the Platform may be subject to applicable taxes, including but not limited to VAT, GST, or other indirect taxes, which are calculated, collected, and remitted by the third-party payment provider acting as the merchant of record.
    2. The Company does not collect or retain such tax amounts directly. In the event that a refund is approved, the full transaction amount, including any applicable taxes, shall be refunded by the payment provider to the user in accordance with its policies. Any adjustments to the Company's payout arising from such refunds shall be handled by the payment provider.

  7. Denial of Refunds and Abuse Prevention

    1. The Company reserves the right to deny any refund request where it reasonably determines that the request arises from misuse, abuse, fraudulent activity, or violation of the Terms of Use.
    2. This includes, without limitation, attempts to exploit the Platform's pricing model, repeated or excessive refund requests, deliberate circumvention of usage controls, or submission of prohibited content.
    3. Refunds shall also be denied in cases of accidental usage, overuse, or unintended charges where the service has already been executed. The Company may, at its sole discretion, offer service credits or alternative remedies in limited cases; however, it is under no obligation to do so.

  8. Changes to Policy

    1. The Company reserves the right to modify, update, or revise this Refund Policy at any time, at its sole discretion. Any such changes shall become effective upon being posted on the Platform or otherwise communicated to users through appropriate means.
    2. Your continued use of the Platform following the effective date of any changes to this Policy shall constitute your acceptance of the revised terms.

  9. Contact Us

    1. If you have any questions, concerns, or requests regarding this Refund Policy, you may contact the Company at:

      EvoKomms Technologies

      Email: [email protected]

      Address: Shiva Balaji Road,

      Sri Prabhupada Township, Kondapur,

      K.v.rangareddy, Serilingampally,

      Telangana,

      India - 500084

    2. The Company will make reasonable efforts to respond to queries within a reasonable timeframe.